When running certain scans, a dialog box will appear asking if you would like to perform block-level repairs on your Seagate drives. One very important one to consider is the ability to attempt fixes on drives found to be failing. If you are testing a Seagate hard drive, you will have additional options available in the SeaTools menus. This is a great tool for IT consultants as well, it gives a simple and concise Pass/Fail for hard drives that can be shown to customers if they have concerns. Some malfunctioning drives will pass the “short generic” scan but will fail the “long generic” scan depending on where the faults lie and if the malfunctions present themselves spontaneously or if they’re a constant problem. Typically, I will run a short scan before attempting hard drive recovery and a long scan after an initial recovery sweep. The “Long Generic” and “Short Generic” scans can be performed on any hard drive, regardless of manufacturer, and are extremely powerful in finding hardware issues with your drives. If you check the box all the way to the left of the drive you want to run a scan on, additional options such as the “generic” scans will appear in the drop down menus. These can be (P)ATA, SATA, SCSI, or USB drives. SeaTools is a free utility provided by Seagate and can be downloaded from the Seagate Website.Īfter loading the Seagate SeaTools software, you will see a list of hard drives that your computer has detected. data, but it’s hard to beat a utility made by one of the largest hard drive manufacturers, Seagate (I mean, c’mon, who knows hard drives better than those that create them). If the drive does not spin up after all of these steps, please visit the Warranty page to begin a warranty replacement order.If you believe your computer may be experiencing hard drive failure or if you would just like to make sure the hard drive you use to store all of your data currently is in good shape, you should test your hard drive for errors! There are many free utilities out there that perform some basic tests or read the S.M.A.R.T.Connect the drive in a SATA-USB enclosure or something similar if possible.If the drive is still not spinning, connect it in another computer if possible.Check the power supply on your computer to determine whether it is providing sufficient electrical power to operate the drives and devices you have in your computer.Switch power cables with a device like a CDROM or DVDROM drive, so that you are using a known-good power cable.Then repeat, only reconnect the hard drive and listen for it to spin up.Boot the computer up to see if the drive sound was audible before.Reconnect the power cord to the computer itself.Disconnect the power cable from the hard drive in question.SeaTools - Quick diagnostic tool that checks the health of your drive. What is the maximum altitude at which a Seagate hard drive will function. Disconnect the power cord from the computer itself. The BIOS does not detect or recognize the ATA / SATA hard drive.Boot the computer and listen carefully.If you cannot determine whether the drive is spinning: If you do not hear or feel the hard drive spinning, the drive did not start. If you touch the side of the drive you should feel a slight vibration. Check to see if the hard drive is spinning. This will stop any power saving commands from being sent. Open the computer case and remove the data cable from the hard drive.To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. Black connector - is used for master device connection.Grey (middle) connector - is used for slave devices on the cable.Blue connector - always connects to the motherboard.UDMA cables have colour coded connections which require proper orientation when connecting. For ATA drives, Seagate recommends using UDMA cabling with a maximum length of 18 inches. If the problem persists, then the cable was not the cause of the problem. The easiest way to test a cable is to replace it with another cable.Be sure to check your SATA cables are tightly connected to the SATA port connection. Serial ATA cables, in particular, can sometimes fall out of their connection. The BIOS will not detect a hard disk if the data cable is damaged or the connection is incorrect.Here are some images of Serial ATA cables. For further information, please see Document ID: 182453. For SATA cables, Seagate recommends using cables shorter than 39.37 inches (1 metre).When in doubt of data cable condition, replace it. Folding, crimping, pinching, or creasing data cables can cause the wires to break inside the insulation, leaving the exterior of the cable looking normal. Always inspect the motherboard and hard disk connections for bent or misaligned pins.Note: These drivers do not come from Seagate they come from the motherboard manufacturer.
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